Frame 36 Photography ships free anywhere in the continental United States by USPS, within 1-2 days of receipt of order. Please expect at least 7-10 business days for delivery (possibly longer due to COVID-19). Orders cannot be shipped to P.O. Boxes.
NOTE: Customers may also pick up the Photogems in Modesto, California, at an agreed upon time and location, instituting social distancing. The customer should make a regular purchase but add a note in the cart requesting to pick up in Modesto. Frame 36 must be in receipt of payment for the Photogem prior to pickup.
Exchange & Return Policy
As each Photogem is a ONE-OF-A-KIND, it is not possible to exchange it for an identical Photogem. However, it can be replaced with a different Photogem.
Returns and/or refunds will only be for Photogems damaged in shipment, within 30 days of the customer's receipt of order.
For a return, please e-mail Frame 36 Photography at , including a digital photo of the damaged Photogem and the packaging as an attachment to the e-mail, including the following information.
1) Title of damaged Photogem and size (5x7, 8x8, etc.)
2) Title of requested replacement Photogem and its size and price. *
*Be sure to e-mail as soon as possible before the selected replacement is sold.*
If there is no Photogem for which the buyer would like to replace the damaged one, please still e-mail the photo of the damaged Photogem and packaging as an attachment at for a full refund, less the cost of shipping.
Note: If the original Photogem is intact but the frame was damaged, the gemstone itself can be returned for replacement of just the frame. Please contact Frame 36 Photography at for details.
I have been lucky to have had only one Photogem damaged and I hope this luck will continue, but be sure I will do my best to keep my valued customers satisfied with any of my art pieces.
Cynthia Biles, artist and owner
Frame 36 Photography